Vauxhall and SAAB Service Team Leader
Description: To provide high levels of customer service on the service reception desk, ensuring there is good communication between Technicians and customers, ensuring their vehicles are ready on time to the agreed standard.
The Role:
- To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership.
- To manage the team in the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.
- To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times.
- To maintain close liaison with customers, to ensure maximum customer retention.
- To ensure effective collection and delivery of customers’ vehicles including administering hire / loan cars as required.
- To be responsible for the standards of appearance, safety and discipline and work within the department.
- To be responsible for achieving departmental targets and budgets.
- To be responsible for WIP, Debtors, Warranty, Workforce Training and Customer Satisfaction.
The Person:
This is very hands-on role and the person appointed will:
- have good mechanical knowledge of cars and parts
- be able to provide outstanding customer service
- To have a good understanding of warranty claims handling
- have excellent communication, organisation and inter-personal skills
- To have had experience working in a busy service department
- have good attention to detail
- Be ambitious and able to take the department forward
- be flexible and possess a GSoH
- be able to comply with all company and manufacturer’s disciplines and procedures
- be able to achieve budgets and customer satisfaction targets.
If you feel up to the challenge simply apply on line now...........