If you have a query or feedback for us, we would love to hear from you. Simply fill in the form below and submit. We aim to respond to all email enquiries within 24 hours, subject to normal business hours. (All fields are mandatory unless otherwise indicated.)
Each customer that visits Frosts, for either the Sales or Service departments, receive a questionnaire by email. Marking their overall experience, the customer is encouraged to mark our performance using a star rating. Since the start of the year, our average star ratings are as follows, with 5 stars being the highest rating:
From Mr Leaver "I requested that my car was cleaned and was told that this would be carried out before it was returned to me. When it was returned you could see that my car had been cleaned but there were many areas that were not cleaned at all, mainly around the base of the car, e.g. sides, wheel arches, front grate" Firstly Mr Leaver, please accept our apologies for your complaint. We always aim to clean customers vehicles to the higest standards after they have visited our workshop, and it seems on this occasion we fell short of our standards. The manager concerned has been informed of this complaint and will contact you to discuss. Frosts Customer Service.
From Mr and Mrs Partridge "Steve, very many thanks for all your help and the lovely flowers. I am really enjoying our new car - everything is new but familiar!" It's good to hear you're both enjoying your new Zafira. We have passed your comments onto Steve, his manager and Mr Frost.
From Mr Cabb "Thank you so much. The car is truly wonderful, really exceeded expectations even with a very wet journey back to Bromley! Car handled wonderfully. I just want to take the opportunity to thank all of you at Frosts for your very courteous, friendly and highly professional service. I have had some pretty negative experiences of dealerships over the years and have to say that you have all made the process this time a pleasure. I look forward to exploring the Astra's many features and would have no hesitation in recommending your service" Thank you for your kind comments Mr Cabb. It's good to hear you're enjoying your new Astra as well as the service you received from us. If we can be of any more assistance please do not hesitate to contact us. Frosts Customer Service.
From Mr and Mrs Skillings "We tried to sell our 2-year-old Vauxhall Corsa on eBay but after 2 weeks were unsuccessful. Nigel Beach from Frosts contacted us to see whether we would be interested in selling to them. At first we were skeptical, particularly as they are based on the South Coast and we live in Staffordshire, and we had also heard horror stories of companies who do not pay ‘up front’ and then reduce the offer once the car has been collected. However, with Frosts you get the money before the car is collected, and although we did not get as much as we would have got by selling privately, they gave us a fair trade price (more then the company who advertise on the TV!) and no administrative charges. The money was in our account within hours of accepting the offer and the car was collected from our home 2 days later. We had good communication with Nigel, who is really friendly, and helped us through the process. It was a really easy way to sell a car. Thanks Nigel" We always aim to provide a convenient and efficient service when purchasing vehicles. It's good to hear that you experienced the level we aim for, and have passed your comments on to Nigel and Mr Frost. Frosts Customer Service.
From Mr Edwards "I have dealt with Frosts for the past 20 odd years and have yet to experience anything other than first class service" We're happy to hear that your experience has been so good for so long. We hope to continue our relationship for many years to come! Frosts Customer Service.
From Mr Brazier "I dont want to be to negitive, but I don't feel like the full service was actully done due to comments made, also even though a nice gesture to hoover out the car, I cant understand why the whole car was not hoovered, not that I was expecting it, but it seems strange to only do half a job" We're sorry to hear about this Mr Brazier. We have contacted the Service Manager concerned to resolve the issue with you. Frosts Customer Service.
From Mr Wilson "Pleased that you could fit me in at such short notice" Not a problem Mr Wilson! We aim to provide an efficient service to suite individual requirements. Frosts Customer Service.
From Mr Hallett "I was looked after by Rob. Firstly, when I made my booking for a service and cam belt replacement he checked with his Manager and agreed that he could offer me a 'Freddie' deal on this work the day before the official offer start date. Secondly, unfortunately, the work could not be completed on the day booked due to a part error. Although this was the fault of 'Frosts' I was very impressed with the way Rob dealt with this situation. He apologised appropriately and made arrangements for me to have a courtesy car" Thank you for your kind comments Mr Hallett. The Freddie deal is great value and we're happy you could take advantage of it. We have passed your comments onto Rob and Mr Frost. Frosts Customer Service.
