Next
Prev
Home Delivery or Click & Collect Choose your preferred option, fully complying with government guidelines
Order 100% From Your Home Choose your car, get a part exchange figure and buy online outright, with finance or £99 reservation
Reserve Online For £99 Safe and secure online payment and fully refundable if the vehicle isn’t for you
Next
Prev
Home Delivery or Click & Collect Choose your preferred option, fully complying with government guidelines
Order 100% From Your Home Choose your car, get a part exchange figure and buy online outright, with finance or £99 reservation
Reserve Online For £99 Safe and secure online payment and fully refundable if the vehicle isn’t for you
Service Advisor Reference Number - 0123445567567
Location Shoreham-by-Sea
Salary Annual with performance related bonus

Do you have experience in a customer service role? You may currently work in the motor industry or have experience in a different sector and find the motor industry an exciting prospect. We have just the role for you!

We are looking for Service Advisor to join our busy Service Department in Shoreham-by-Sea.

Reporting to the Service Manager, you will be a well-organised individual who thrives in a challenging environment, always wanting to achieve and perform at your very best.

Key responsibilities:

  • Welcoming customers to our Service Department;
  • Taking customer bookings over the phone, email and in person;
  • Preparing jobs cards before customer arrival;
  • Provide exceptional customer service, ensuring customers are offered courtesy vehicles or our collection and delivery service;
  • Liaise with the workshop technicians to keep track of the vehicle’s progress, regularly updating our customers and ensuring it is ready for collection when agreed;
  • Invoice preparation and presentation;
  • Advising customers if potential extra work is required, providing a detailed explanation and quotation;
  • Liaise with our Sales Department for stock preparation and ongoing maintenance;
  • Advise on regular routine vehicle servicing and maintenance;
  • Explain the benefits of a Frosts Service Plan to our customers and encouraging them to purchase;
  • Listen, understand and confidently report the customer’s specific mechanical requirements to our technicians;
  • Developing your knowledge of vehicle maintenance every day to provide advice and insight to our customers;
  • General administration associated with a busy Service Department.

We are incredibly proud of our customer survey satisfaction results. You will therefore be proud to provide an outstanding experience for our customers and create a positive lasting impression.

Key skills and attributes:

  • Impeccable attention to detail
  • Exceptional commitment to customer care
  • Excellent verbal skills
  • Pride in tasks undertaken and completed
  • Quick but efficient
  • Good communication skills
  • Excellent timekeeper and punctual

Hours of work:

Your hours of work will be:

Monday – Friday 8:00am – 6:00pm

Saturday 8:00am – 1:00pm (on a rota basis)

Driving Licence:

A full driving licence is required for this role

Salary:

This will be discussed at interview stage and dependent on previous experience

How to apply:

If you would like to be part of our rapidly expanding company, email your CV to careers@frosts4cars.co.uk or apply online here

Be Part of the Team
Apply for the Role Below
About You * Required Information
    Additional Information
    Cancel
    Shortlist
    Sorted by Price: Lowest to Highest
      No Saved Vehicles
    Compare Vehicles
    + Add Vehicle from your shortlist