Do you have experience in a customer service role? You may currently work in the motor industry or have experience in a different sector and find the motor industry an exciting prospect. We have just the role for you!

We are looking for Service Advisor to join our busy Vauxhall Authorised Service Department in Chichester.

Reporting to the Service Manager, you will be a well-organised individual who thrives in a challenging environment, always wanting to achieve and perform at your very best.

Key responsibilities:

• Welcoming customers to our Service Department;
• Taking customer bookings over the phone, email and in person;
• Preparing jobs cards before customer arrival;
• Provide exceptional customer service, ensuring customers are offered courtesy vehicles or our collection and delivery service;
• Liaise with the workshop technicians to keep track of the vehicle’s progress, regularly updating our customers and ensuring it is ready for collection when agreed;
• Invoice preparation and presentation;
• Advising customers if potential extra work is required, providing a detailed explanation and quotation;
• Liaise with our Sales Department for stock preparation and ongoing maintenance;
• Advise on regular routine vehicle servicing and maintenance;
• Explain the benefits of a Frosts Service Plan to our customers and encouraging them to purchase;
• Listen, understand and confidently report the customer’s specific mechanical requirements to our technicians;
• Developing your knowledge of vehicle maintenance every day to provide advice and insight to our customers;
• General administration associated with a busy Service Department.

About you

Working as part of a team, but also efficient working on your own, you will be an adaptable individual who thrives on the challenge of identifying and resolving problems quickly and efficiently everyday.

Ready to exceed customer expectations and deliver an exceptional service, you will be a dedicated individual who has exceptional administration and communication skills.

We are incredibly proud of our customer survey satisfaction results. You will therefore be proud to provide an outstanding experience for our customers and create a positive lasting impression.

Salary

£28,500 per annum (+ performance related bonus)

Working Hours

Monday - Friday 8:00am - 6:00pm

Saturday 8:10am - 1:00pm (on rota)

Holiday

20 days holiday per annum.

Driving Licence

A full UK driving licence is required.

About Us

Established in 1952, we’re a Sussex based independent family run business. With sites in Chichester and Shoreham-by-Sea, we have hundreds of used vehicles in stock as well as two Service Centres and our Body Repair Centre. Visit our award winning website today.

Thank you for your interest in joining our team. Due to the high volume of applications, we are only able to contact those selected for an interview. If you do not hear from us within 14 days of submitting your application, please consider your application unsuccessful on this occasion.