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Buying a used car at Frosts from the comfort of your own home has never been easier. But we understand you may have some questions. That's why we have put together a few of the most frequently asked questions. If there's still something you would like to ask, feel free to contact our friendly Sales Consultants at your local Frosts in Chichester or Shoreham-by-Sea.
We work with a specialist online payment provider who will securely collect your payment. Once you have made online payment, you will receive email confirmation and a call from our dedicated Sales Consultants. We do not store your debit/credit card details.
Our online vehicle purchase process has been designed to be as simple as possible. You will be guided through every step and there's no time limit on your purchase. If you start the purchase and have to complete it later on, you can save your progress and return later.
If you do require any assistance please don't hesitate to contact our friendly Sales Consultants who will be more than happy to help. You can live chat them online or contact them at your local Frosts dealership.
Our friendly Sales Consultants are on hand and always happy to help with any questions / queries you may have. You can contact them using our online Live Chat service, or call them at your local Frosts dealership.
You will be able to select how and when you would like your vehicle handover.
One of the options we offer is collection from your local Frosts dealership. This gives you the chance to meet your dedicated Sales Consultant and experience the handover process at one of our dealerships.
You will be able to select how and when you would like your vehicle handover.
One of the options we offer is delivery. There is a charge for this depending on where you live and is only available for mainland UK addresses:
0-30 miles: FREE
30-150 miles: £150.00
150-200 miles: £200.00
200+ miles: Call for accurate price
Electric vehicles: Call for accurate price
We will only deliver the vehicle purchased to the person named and to the address on the order documentation.
In short, yes you can!
Our online vehicle purchase system allows you to configure your finance options and complete the application process online. If your finance application is accepted, you can complete the purchase. If our finance provider requires more details to continue the application, one of our friendly Sales Consultants will contact you directly.
We offer a finance product called Conditional Sale and our fixed rate is 9.9% Representative APR.
With Conditional Sale, you can decide the deposit or monthly payment and the term. What's more, when you have made all your payments and completed the agreement, you own the vehicle. See more details about our Conditional Sale finance here
Our finance provider is Santander Consumer (UK). Whilst we work with a number of carefully selected lenders, your online finance application will be submitted to Santander Consumer (UK).
If you have any questions about used car finance you can contact our dedicated Sales Consultants at your local Frosts dealership. Each has been SAF tested and approved to be able to provide you assistance with your finance requirements.
Yes you can! On our website you can obtain a valuation for your current car by entering the registration number. The value of the vehicle will be displayed and you can use this with our online car purchase system.
Speak to our friendly Sales Consultants if you would like to discuss your part exchange prior to purchasing your next used car online. Contact your local Frosts dealership or use our online Live Chat facility.
If you have outstanding finance on your vehicle you can still use our online purchase system. You will be presented with the option to add these details in. You will require a written settlement figure from the last 7 days from your current car finance provider. Once you have this, keep it safe as we will require a copy of it.
Yes you can, as long as you are the legal registered owner of the vehicle we will accept it no matter what make, model, age or condition (as long as it's legally roadworthy)
No problem. If your car is worth more than the vehicle you're purchasing, and there's no outstanding finance, we will pay you the difference. This would be paid directly to you when we handover your used vehicle and take ownership of your part exchange.
