As our business continues to grow, we’re looking to expand our team with a Service Manager to join our busy Vauxhall Authorised Centre in Chichester.
We're looking for someone with motor retail experience, either in a franchised main dealer or independent workshop.
You will be a well-organised individual who thrives in a challenging environment, always wanting to achieve and perform at your very best.
Key responsibilities for Service:
- Drive profitability of the department;
- Report to the Aftersales Director on a weekly basis on the performance of the department;
- Develop, implement and maintain processes to increase profitability;
- Monitor, improve and develop performance of Service Advisors and Vehicle Technicians;
- Grow workshop utilisation and efficiency, managing Vehicle Technician schedules;
- Carry out Vauxhall warranty claims accurately and in good time;
- Encourage Service Advisors to sell our Service Plan product;
- Manage the day to day running of the Service department;
- Taking customer bookings over the phone, email and in person;
- Preparing jobs cards before customer arrival;
- Provide exceptional customer service, ensuring customers are offered courtesy vehicles or our collection and delivery service;
- Invoice preparation and presentation;
- Advising customers if potential extra work is required, providing an explanation and quotation;
- Liaise with our Sales Department for stock preparation and ongoing maintenance;
- Advise on regular routine vehicle servicing and maintenance;
- Explain the benefits of a Frosts Service Plan to our customers and encouraging them to purchase;
- Checking for any outstanding Vauxhall warranty campaigns;
- Developing your knowledge of vehicle maintenance every day to provide advice and insight to our customers;
- General administration associated with a busy Service Department.
Key skills and attributions:
- Impeccable attention to detail
- Exceptional commitment to customer care
- Excellent verbal skills
- Pride in tasks undertaken and completed
- Quick but efficient
- Good communication skills
- Excellent timekeeper and punctual
We are incredibly proud of our award winning customer survey satisfaction results. You will therefore be proud to provide an outstanding experience for our customers and create a positive lasting impression.
Hours of work:
Your hours of work will be:
Monday – Friday 8:00am – 6:00pm
Saturday 8:00am – 1:00pm (on rota 1 in 2)
Driving Licence:
A full UK driving licence is required for this role
Salary:
£30,000 - £35,000 dependent on experience,
About us:
Established in 1952, we’re a Sussex based independent family run business. With sites in Chichester and Shoreham-by-Sea, we have hundreds of used vehicles in stock as well as two Service Centres and our Fix Auto Body Repair Centre. Visit our award-winning website today.
