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Frosts Cars Ltd has made every effort to ensure the accuracy of the information contained in this site.
Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle. Please check all details before you commit to purchase.
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Frosts Cars Ltd, or otherwise used by Frosts Cars Ltd as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Frosts4cars or the copyright holder.
You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.
Frosts Cars Ltd reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Frosts Cars Ltd reserves the right to monitor submissions to the site and to edit or reject any submissions.
We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will Frosts Cars Ltd be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
All names, images, logos identifying Frosts4cars are proprietary marks of Frosts4cars. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Frosts4cars does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.
Frosts4cars does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Frosts4cars and you visit entirely at your own risk.
The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Frosts4cars cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.
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"Company" means ‘Frosts Cars Ltd’;
"Customer" means the person or persons as specified on the Vehicle Order Form;
"Vehicle" means a vehicle sold by the Company to the customer as specified under
“Vehicle Details” on the Vehicle Order Form.
1. Price
1.1 The price of the Vehicle will be the Total Price as set out on the Vehicle Order Form. Unless otherwise stated, all prices exclude VAT and are for delivery to the Customer at the Company's address as set out overleaf.
1.2 Unless otherwise agreed in writing, the Customer must pay the Total Price of the Vehicle in full before delivery of the Vehicle, and in any event within 14 days of notice from the Company that the Vehicle is ready for delivery. Non-payment of the Total Price of the Vehicle shall entitle the Company, in addition to any other legal remedies, at its option, to:
(a) retain the Vehicle until payment is received in full and charge a storage charge of £36 (including VAT) per day during such period where the Vehicle is retained; and/or
(b) cancel this agreement or to treat the same as being repudiated and (subject to the Company being obliged to reasonably reduce its loss) recover from the Customer all resulting loss and damage arising from non payment of the Total Price, for example depreciation and loss of profits, first from any deposit paid by the Customer; and/or
(d) recover from the Customer the Total Price and the interest referred to in clause 1.3(c) despite the fact that the Vehicle has not been delivered or property in them passed to the Customer (provided that the Vehicle is delivered once the Total Price and interest has been recovered).
1.3 The deposit specified overleaf must have been paid prior to the Customer signing the vehicle order form. Any signed order form submitted without payment of the deposit having been made shall be void and, where accepted by the Company, shall be liable for cancellation at any time up until the deposit is actually paid.
1.4 The Customer at all times has primary responsibility for paying the Total Price of Vehicle (subject to clause 2 below where the Vehicle is obtained on finance).
1.5 All reference to payment means cleared funds.
2. Part Exchange and Finance Purchase
2.1 If the Company agrees to part of the Total Price for Vehicle being paid by way of a part exchange vehicle, such Vehicle must be delivered to the Company together with its logbook and current MOT test certificate (if applicable) on or before delivery of the Vehicle and the following conditions shall apply as at the date of delivery of the Vehicle:
(a) the details and statements made by the Customer set out in the Part Exchange Purchase Invoice being true; and
(b) the part exchange vehicle being in substantially the same condition and substantially of the same mileage as at the date of its original examination by the Company or the acceptance of it in principle as a part exchange vehicle by the Company. If either or both of those conditions do not apply the Company shall be entitled (but not obliged) to cancel this agreement and to recover all resulting loss and damages (including depreciation and lost profits) from the Customer. The Company shall be entitled to deduct such loss and damage from any deposit paid by the Customer.
2.2 Where a part exchange vehicle has been provided and this agreement is cancelled, whether under clause 6 or under any other rights that the Customer has to cancel the agreement, then by way of refund of the part of the value paid by providing the part exchange vehicle the Company will at its discretion either:
(a) return that vehicle to the Customer; or
(b) pay the amount of the part exchange allowance (being the value of the part exchange vehicle less any part of that value already paid out to the Customer (or another party on the Customer's behalf) to the Customer as part of the refund.
2.3 Where the Company has carried out work on the part exchanged vehicle between receiving it and the cancellation of the contract the part exchange vehicle will not be returned as described in clause 2.2 unless
(a) the Company opts to do so,
(b) the Customer agrees to the Company exercising this option and
(c) the Customer agrees to pay the Company's reasonable charges for the work carried out (and any parts fitted) in full. In any other case the refund method described at clause 2.2 (b) will be used.
2.4 If the Customer wishes to obtain finance for and/or purchase the Vehicle through a third party (i.e. a finance company) then, unless clause 2.6 below applies, such an arrangement shall not affect the Customer's obligations under this agreement even if the Company acts as the third party's agent in respect of such arrangements.
2.5 The Company may accept a part exchange vehicle subject to any financial charge or lien disclosed by the Customer. The part exchange allowance shall take into account any payment necessary to release the part exchange vehicle from such charge or lien provided that if the outstanding liability exceeds that disclosed to us, the part exchange allowance shall be so reduced and/or the amount of the excess shall immediately become due and payable to the Company.
2.6 If any finance to purchase the Vehicle consists of a conditional sale agreement, hire purchase agreement or other finance agreement where the title to the Vehicle is transferred to the finance company then the Company shall, at the request of the Customer and upon entering into a sale agreement with the finance company, transfer the title to the Vehicle to such finance company PROVIDED THAT, if required by the finance company, the Customer has obtained fully comprehensive insurance for the Vehicle. The Company shall, on the Customer’s behalf, account for the part exchange allowance and any deposit paid under this Agreement to the order of the finance company. In such circumstances the Customer's contract for the purchase of the Vehicle shall be with the finance company, and regard should be had to that contract for the terms applicable to the sale. In return for the Company agreeing to sell the Vehicle to the finance company the customer agrees that clauses 3.4, 4.1, 4.2, 5, 6.1 (save that reference to the Agreement are references to the Agreement as contained in and amended by this clause), 7 and 8 of this Agreement shall remain applicable. Any withdrawal from or cancellation of the finance agreement shall not affect this clause and shall not otherwise resurrect the terms of this Agreement, unless expressly agreed in writing at the time of withdrawal or cancellation.
3. Specification and Warranty
3.1 Subject to clause 2.1, the specification of the Vehicle shall be as set out on the vehicle order form.
3.2 The Vehicle is sold with either (a) the balance of the manufacturer’s warranty if over 12 months remaining or (b) a minimum 12 month warranty (which could be in form of a ‘top up’). The Customer hereby agrees to be bound by any conditions attaching to such warranties and/or guarantees. Details about the warranty and/or guarantee will be provided to the Customer before entry into the Agreement.
3.3 The Company warrants that the Vehicle will comply with the specification and description set out on the Vehicle Order Form (save as the same may be modified by these conditions). Where the Customer deals as a consumer or is a consumer as defined in applicable legislation, the Customer has the benefit of the protection of such legislation. Where the Customer deals otherwise than as a consumer as defined in applicable legislation:
(a) all other conditions, warranties, stipulations, representations and statements (unless set out) whether express or implied by statute at common law or otherwise howsoever relating to the Vehicle are hereby excluded to the fullest extent permitted by law unless the same has been made or agreed to in writing by a director or sales manager of the Company; and
(b) except in respect of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Customer or any third party for any direct or indirect loss whatsoever arising out of or in connection with the supply of the Vehicle or its use by the Customer or any third party, except as expressly provided for in these conditions.
3.4 The Company shall not be liable to the Customer or be deemed to be in breach of this agreement by reason of any delay in performing or failure to perform, any of the Company’s obligations in relation to the Vehicle, if such delay was due to any cause which was beyond the Company’s control.
4. Delivery/ Risk/ Title
4.1 The Company shall make the Vehicle available for collection at the Company's address stated or, where stated, shall deliver the Vehicle to the Customer at the agreed location. Any dates/times quoted for delivery/collection are approximate only, but the Company will seek to make the Vehicle available for collection or deliver the Vehicle as on the quoted collection/delivery dates and times or within a reasonable time period after that date and time. The Company shall notify the Customer in the event that there is a delay in making available for collection/delivery. Any delivery charges will be stated.
4.2 In addition to any other remedy contained in this agreement, the Company shall be entitled to levy storage charges of £36 (including VAT) per day after having given reasonable notice to the Customer that the Vehicle is ready for collection if the Customer fails to collect them.
4.3 Ownership of the Vehicle remains with the Company and will not pass to the Customer until the Total Price is paid to the Company in full for the Vehicle in cleared funds.
4.4 Risk in the Vehicle shall pass to the Customer on collection/delivery (as applicable).
5. Returns
5.1 Where the Vehicle is returned to the Company (other than in accordance with the Customer's legal rights) but the Company does not accept their return or rejection the Company may charge storage for any period of time they are left on the Company's premises. The storage charge for vehicles is £36 (including VAT) per day. The Company does not accept any liability for such Vehicle unless any loss is a direct result of the Company's negligence.
6. Cancellation
6.1 If you fail to take and pay for the goods within 14 days of notification that the goods have been completed for delivery, we shall be at liberty to treat the contract as repudiated by you and any deposit shall be forfeited without prejudice to our right to recover from you by way of damages any loss or expense which we may suffer or incur by reason of your default.
6.2 Where the Customer is a consumer who has purchased the Vehicle via an off-premises or distance contract the Customer also has the legal right to cancel the agreement within 14 days of delivery of the Vehicle. Full details of how these cancellation rights work and any restrictions and requirements which apply are set out in the ‘Cancellation under the Distance Selling Regulations’ form which is provided to eligible customers.
6.3 Any deposit or other sum paid by the Customer to the Company shall be refunded following cancellation in the circumstances set out in clauses 6.1 to 6.2 above and, if a part exchange vehicle was provided, clause 2.2 will apply. The Company shall not otherwise be liable to the Customer in such circumstances.
7. General
7.1 Any notice required or permitted to be given by either party to the other under these conditions shall be in writing sent by post or email addressed to that other party.
7.2 No acceptance by the Company of any breach of a provision by the Customer shall be regarded as an acceptance of any breach of the whole or any other part of this agreement, nor shall such acceptance be deemed or construed as a variation of the terms of this agreement.
7.3 A waiver of any right or remedy under this agreement is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
7.4 A person who is not a party to this agreement shall not have any rights under or in connection with it.
7.5 Except as set out in herein, any variation to this agreement, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by a director or sales manager of the Company.
7.6 If any provision of the agreement is held by any court or other competent authority to be void or unenforceable in whole or in part, the other provisions of the agreement and the remainder of the affected provisions shall continue to be valid.
7.7 If the Customer is resident in England or Wales (or any other country except Scotland or Northern Ireland), the construction validity and performance of this agreement and all matters pertaining thereto shall be governed in all respects by English law. This means this agreement and any dispute or claim arising out of or in connection with it will be governed by English law and the Company and the Customer both agree that the courts of England and Wales will have non-exclusive jurisdiction. If the Customer is resident in Northern Ireland the laws of Northern Ireland shall apply instead and the Customer or the Company may bring proceedings in Northern Ireland. If the Customer is resident in Scotland the laws of Scotland shall apply instead, and the Customer or the Company may bring proceedings in Scotland.
7.8 In the unlikely event that the Customer has a complaint about the Vehicle or this agreement in general, the Customer should in the first instance seek to resolve the complaint with the dealership from which the Vehicle was purchased. If the complaint cannot be resolved at this level then full details of the complaint should be sent to customerservice@frosts4cars.co.uk. Alternatively, if the Customer has a complaint in relation to something that the Company did or did not do when introducing the Customer to a finance company, or anything ancillary that the Company did in relation to such an introduction, the Customer may be able to complain to the Financial Ombudsman Service (financial-ombudsman.org.uk).
7.9 Where we have provided you with a Pre-Contract Information Sheet prior to entry into this agreement the contents of that Information Sheet are included as terms of this agreement, and the provisions of that Information Sheet override the conditions set out in this document to the extent of any conflict.
8. Frosts Cars Privacy Notice
8.1 The Company is committed to the highest standards of data privacy and will only use your information in accordance with your data protection rights. For more information please see our Privacy Notice published on our website.
Definitions:
"The Company" - the person who is the vendor of the services an or goods to the customer
"The Customer" - the person contracting for goods and services to be supplied by The Company
"Consumer" - a Customer being an individual who, for the purposes of the purchase, is acting wholly or mainly outside of their trade, business, craft or posession
"Goods" - means all things to be sold by The Company to The Customer
"Services" - means all services including repairs, proved by The Company to The Customer
1. Whole Contract. These terms shall represent the whole contract between The Company and The Consumer. They may be varied only by written agreements between the parties.
2. Interpretation. The singular shall include the plural and the male shall include the female or business entity as may be appropriate.
3. Enforceability. In the even of any one or more of these terms and conditions being declared unenforceable, the remaining terms and conditions shall nonetheless remain in full force and effect.
4. Estimate (a) Unless specifically agreed in writing, all work is agreed on an estimate basis;
(b) Unless specifically agreed in writing, time for completion of any work is not essential;
(c) Any estimate is based on the costs of labour and material relevant at this date and The Company reserves the right to alter the charges to meet any variations , whether due to increase in wages (controlled by national agreements), materials or increased cost from any other cause outside of The Company's reasonable control;
(d) Should any additional work or materials be found necessary in the course of these repairs or subsequent testing, it will be necessary to make an extra charge. Where this addition work involves a substantial increase in the amount estimated, a supplementary estimate will be submitted to The Customer for acceptance.
5. Paintwork. Where new paintwork is required and the metal work is found to be rusted, every reasonable precaution will be take to prevent this penetrating through after completion of painting, but no guarantee can be given in this respect. If partial paintwork only is required every endeavour will be made to match the existing colour schemes, but no guarantee can be given of a perfect color match.
6. Good Supplied (a) Where the service include the provision of goods, The Company reserved the right to impose a handling charge on goods returned for credit (which have been correctly supplied to order);
(b) All 'Special Orders' correctly supplied and of satisfactory quality will not be accepted for credit. Goods supplied that are of satisfactory quality will not be accepted for credit more than 7 working days from the date of issue of an invoice;
(c) Worn units will only be accepted in a clean and oil free condition;
(d) All claims or queries pertaining to the invoice must be made within 7 working days of issue of an invoice quoting the invoice number;
(e) In the event of cancellation, for any reason, the customer agrees to return any Goods to The Company's premises;
(f) The title in any goods/services shall pass when the payment has been received by The Company (and all cheques/bankers drafts cleared) and not on delivery. Until such time as the property in the goods passes to The Customer, The Company shall be entitled at any time to require The customer to deliver up the goods and if The Customer fails to do so forthwith, to enter upon any premises of The Customer or any third party (including where The Customer is an administrator/receivership) The Customer must store the goods separately from other goods until paid for.
7. Variation. Any variation agreed between The Company and The Customer regarding the Goods to be supplied shall be deemed to be an amendment to this Contract and shall not constitute a new contact.
8. Delivery (a) The Company shall give the estimated time for the repair of the vehicle and shall make every effort to inform The Customer if this estimated time cannot be met, although The Company can accept no responsibility for delays outside its control'
(b) Unless otherwise agreed in writing delivery of the Goods shall take place at the Dealer's premises.
9. Payment (a) Payment in respect of any service or work undertaken shall be made on or prior to taking delivery of the vehicle unless a credit account has been opened;
(b) The Dealer has the right to charge a customer is they pay by Credit or Debit Cards.
10. Warranties (a) Except where The Customer is acting as a Consumer, in so far as liability may be place upon The Company by the Consumer Rights Act 2015 or any other statutory provision, or in respect of a vehicle subject to a manufacturer's warranty or other written warranty, no warranty is given or implied as to the quality of Goods or Services or their fitness for any particular purpose whether known to The Company or not;
(b) The Company will, however, without prejudice to its right hereunder, correct all faults in goods or services carried out by The Company and occurring by reason of The Company's default or negligence and shown to be such to The Company's satisfaction;
(c) Subject to clause (d) below, The Company assigns to The Customer, the benefits of any applicable manufacturer's warranty for parts fitted to a vehicle in the course of repair or service;
(d) The Company's obligations under the contract shall be mitigated or removed if any defect is caused or worsened by any of the following:
(1) Failure to notify The Company of the defect;
(2) Failure to afford The Company opportunity to rectify the problem
(3) Subjecting the goods to misuse, negligence or accident or using the vehicle for rallying or similar sports
(4) Installation of a part into the goods not approved by either the manufacturer or The Company, or altering them in a way not approved by either the manufacturer of The Company;
(5) Failure to adhere to maintenance instructions regarding the care, treatment or upkeep of the goods or in failing to have servicing and preventative maintenance carried out as recommended by either the manufacturer or The Company.
11. Liability. Where The Company contracts to carry out a defined repair or diagnostic operation, The Company's liability shall be limited to the performance of such work as may be defined by the standard manufacturer's schedule as coming within the scope of such operation.
12. Use of The Customer's vehicle. The Company and its employees and agents are expressly authorised to use The Customer's vehicle on the highway and elsewhere for all purposes in connection with the work outlined. The Company undertakes to take reasonable care of the vehicle so used, and to provide legally required insurance of the vehicle.
13. Authority to Contract. Goods supplied by the order of any person in The Customer's employment or by any person reasonably believed by The Company to be The Customer's agent or by any person to whom The Company is entitled to make delivery of the vehicle, shall be paid for by The Customer.
14. Authority to Uplift. Where a person who, so far as The Company is aware, has authority to uplift Goods or Vehicles and does so, The Company shall have no liability to The Customer for any loss or damage resulting on any grounds whatsoever. It shall not be obligatory upon The Company to confirm the authority of any person reasonably believed to be the agent, or to have been at some time, connected with The Customer.
15. Lien. The Customer acknowledges that The Company has a legal lien upon any vehicle or vehicles left with The Company for supply of goods and services for all monies due from The Customer on any account.
16. Risk / Delay. Subject to the provisions of the Consumer Rights Act 2015 and any amendment thereof, vehicles, including components, fittings and contents are left with The company entirely at The Customer's risk. The Company shall in no circumstances be liable for loss or damage thereto or for the delay in completing service or repairs unless the same is caused by the negligence of default of The Company, its employees or agents.
17. Bankruptcy / Insolvency of Customer. If The Customer shall become bankrupt or insolvent or make any agreements with the creditors or allow a Receiver of their effects to be appointed or being body corporate enter into liquidation The Company shall have the right to terminate any agreement with The Customer subject to those conditions and henceforth cease to have any further obligation under the contract. In these circumstance the price for all services rendered and goods supplied shall immediately become payable.
18. Storage Charges. If following the completion of Service The Customer's vehicle(s) us left at The Company's premises or the premises of The Company's agent, then The Company reserves the right to make a reasonable daily charge for the storage of the vehicle(s).
19. Replacement Parts. The Company shall obtain The Customer's express permission to repair or to fit repaired units where new parts quotes for are unavailable or not obtained within a reasonable time.
20. Exchange Units. In the event of a factory reconditioned unit being fitted, a surcharge may be made pending examination by the manufacturers to confirm that the unit is, in their opinion, fir for reconditioning with the Exchange Scheme. If the unit is accepted for reconditioning, and the manufacturer's credit note is received, the surcharge will be cancelled.
21. Disposal of Uncollected Goods. Any vehicle which is not collected bu The Customer and in respect of which payment for repairs carried out has not been made within three calendar month of The Customer having been advised of the completion of the work may be sold by The Company and the cost of the repairs and any storage charges may be deducted by The Company from the net proceeds of the sale of the vehicle. However, before proceeding to sell the vehicle The Company shall first give The Customer seven days written notice of its intention to do so which notice shall be sent by prepaid first class post to the address of The Customer last know to The Company and shall be deemed to have been received by The Customer on the day following the date of posting, or if that shall be a Sunday or Public Holiday, to be the first working day thereafter. Any sale of the vehicle under this clause shall be by auction and The Company shall after discharging the costs of the sale, the repairs and the storage charges, at its absolute discretion, either retain the balance for the benefit of The Customer or forward the same to The Customer at The Customer's last known address.
22. Data Protection. The Company will hold the information supplied by The Customer for sales, service and warranty purposes as Data Controllers. This information may be passed to our carefully selected third party partners. The Company, or they, may contact The Customer by email, telephone or letter to inform The Customer of products or services which may be of interest to The Customer, or The Customer may be asked to participate in a customer survey by either The Company, Manufacturer or third party. If The Customer does not want their information used in this way please notify us. To see our Privacy Policy visit www.frosts4cars.co.uk/privacy-legal.aspx.
23. Distance Selling Regulations (a) Where The Customer is acting as a Consumer if this Agreement has been conducted without any face to face contact between The Company and The Customer, or anyone acting on each party's respective behalf, The Customer has the right to cancel an Agreement without giving any reason. The cancellation period will expire 14 days from the day on which The Customer first instructs us to carry out the service or repair and no service or repair can be performed within this period unless the Customer expressly requests we do so.
(b) To exercise the right to cancel, The Customer must inform The Company of their decision to cancel an Agreement in writing by clear statement (e.g. a letter sent by post or email).
(c) If The Customer requests any service to be provided during the 14 day period then they will lose the right to cancel this Agreement. The Customer shall pay The Company an amount which is in proportion to that service performed until they communicated their cancellation of the agreement.
(d) If The Customer cancels an Agreement, The Company will reimburse to The Customer all payments received from The Customer under the Agreement, without undue delay, and not later than;
(1) 14 days after the date on which The Company receives any Goods back;
or (2) (if earlier) 14 days after the day you provide evidence that The Customer has returned any Goods;
or (3) if there were no goods supplied, 14 days after the day on which The Company are informed about The Customer's decision to cancel the Agreement;
(e) The Company will make the reimbursement using the same means of payment as The Customer used for the initial transaction, unless The customer has expressly agreed otherwise, but in any event The Customer will not incur any fees as a result of reimbursement.
(f) The Company may without reimbursement until The Company has received any Goods back or The Customer has sent evidence of having sent back any Goods to The Company, whichever is the earliest. The Customer should send back any Goods or deliver them back to The Company at their address, without any undue delay and in any event no later than 14 days after the day on which the Customer communicated cancellation of this Agreement to The Company.
(g) This deadline is met if The Customer sends back any Goods before the period of 14 days has expired. The Company will require that The Customer bears the cost of returning any Goods to The Company.
24. Return of Parts (a) The Customer must take reasonable care of any Goods whilst they are in The Customer's possession. The Customer will be responsible for any loss or damage from when they are delivered to The Customer until and when they are returned to The Company.
(b) The Customer is liable for any diminished value of any Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
Complaints. We are an accredited member of the Motor Ombudsman. In the event of a complaint that does not relate to a financial service, The Customer should contact the Motor Ombudsman. Details can be found at www.themotorombudsman.org
25. Statutory Rights. Where The Customer us acting as a Consumer, nothing in this contract is intended to exclude or limit The Customer's statutory rights.