Protecting our colleagues and visitors

Like many businesses, we're working to help prevent the spread of Covid-19 and have some procedures in place to keep our colleagues and customers safe. Please don't be offended if you see us doing any of the following and we kindly as that you do the same.

Hand washing

All of our colleagues have been advised to wash their hands regularly after completing daily tasks and when entering or leaving the premises.

Coughing and sneezing

When sneezing or coughing, please do so into a tissue and dispose of it immediately. If you do not have a tissue, please sneeze or cough into your elbow / sleeve. Wash your hands immediately after.

Vehicle hygiene

We will use disinfecting wipes and disposable gloves. If you see us wipe your car keys, main touch points in your car (before or after our use), business equipment and surfaces, please don't be offended.

Contact with each other

We have asked our colleagues to avoid contact with each other and visitors, including handshakes. We will be more than happy to welcome you with a smile and elbow bump!

Information posters

We've created some handy information posters and our teams have displayed them across our site. We've also got copies at each sales desk and in all our customer waiting areas.

Government advice

On a daily basis we are closely monitoring, following and acting on any advice from the Government and Public Health England.

How we can help our customers

We are committed to maintaining our high standard of service at our dealerships and have the systems in place to be able to assist you. Please contact us if you would like to discuss anything or arrange further help.

Free collection and delivery

If you've got your vehicle booked in with us, or you're planning to book it in soon, we offer free collection and delivery for our Service, MOT and Repair customers. You can book this online or when you speak to our Service Advisors.

Buy any used car or van online

Use our safe and simple online purchase platform to purchase a used car or used van in our stock. Whether you're purchasing outright, with finance or a £99 holding deposit, the process is really easy and we will be in contact with you to discuss your purchase and arrange delivery.

Online Service and MOT bookings

Book your vehicle Service or MOT online. We will ask for a few details and your preferred date and your vehicle is booked in.

Contacting us

Our usual contact methods for all sites are also fully operational. Our telephone lines are open during working hours and our live chat is online 24/7 for questions, booking and support. Visit our Contact Us pages.

The health and safety of our colleagues and visitors is of paramount importance to us all at Frosts Cars. We understand these times are challenging and thank you for your continued co-operation.